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Frequently Asked Questions

Why should I do business with Dragonbelle?

Dragonbelle carries three types of insurance, protecting clients, employees and the company. Employees are required to get a criminal history/background check. New employees must go through specialized one-on-one training with a certified trainer. 

Is Dragonbelle a franchise?

No, it is a locally owned and operated company. Its founders are involved in the business on a daily basis. Not having to pay franchise fees or follow the franchise-prescribed systems, allows them to personalize their services and pass their savings on to you.

When a team comes to clean, do I need to provide mops, rags, vacuum cleaner, etc.?

Dragonbelle provides everything that will be needed to clean your home. Dragonbelle takes full responsibility for the products they use and their results. If you have a special cleaning product or vacuum that you want them to use, you will need to sign a release of liability.

Do I have to sign a contract?

No. When you hire us, we ask that you sign a Customer Service Agreement. This simply states that you understand and consent to our agreed upon relationship. This agreement is legally binding, so both Dragonbelle and you agree to comply with it. However, either party may cancel it at any time. As long as your house is cleaned to your satisfaction and requirements, you will continue to hire Dragonbelle. As long as Dragonbelle is paid, they will continue to clean your house.

What if something in my home is broken or damaged while the team is cleaning?

Dragonbelle teams are carefully trained to know how to avoid breakage or damage while they clean. However, if something does get damaged, they will inform you immediately if you are home. If not, they will leave a note detailing what happened. They will also alert their management so that Dragonbelle can address the situation with you as soon as possible. If the damage was a result of an accident or a team member’s negligence, Dragonbelle will quickly make a proper repair or provide restitution.

Dragonbelle cannot take responsibility for damage that results because items are not properly secured, hung, installed or put in a reasonably safe place. For example: Heavy mirrors or artwork that is not hung with the appropriate hanger, furniture that is not stable or shelving easily moved when touched. If you have items that are extremely delicate, are very expensive or have deep sentimental value that you want handled with particular care or not at all, please make this clear on your Personalized Service Instructions.

Does someone have to be home when Dragonbelle is scheduled to clean?

No. Dragonbelle knows that you are busy and often away from your home. Cleaning teams are trained to work independently, completing their cleaning without the homeowner present. However, if someone is at home, this is not a problem.

How will Dragonbelle’ staff get into my home?

The best way is to provide Dragonbelle with a house key. Keys are secured in the office and coded. Your home is not identified. Keys are logged in and out by the team that will clean your home on the day of service

How do you determine how much my cleanings will cost?

The price is determined by the size and condition of your home and how frequently it is cleaned. If Dragonbelle is hired to clean weekly, the price of the individual cleaning is less that if they are hired to come on an alternate-weekly or monthly basis.

What if I’m not satisfied with the cleaning effort of the team?

Because of Dragonbelle’ commitment to excellence this is rare. However, if it happens, we want to know on the day of the cleaning. If the problem is minor, it can be addressed at the next cleaning or a team can return and redo the area as soon as it can be reasonably scheduled.

What if one of the Dragonbelle’ team gets hurt in my home while it is being cleaning?

You do not hold any responsibility for the staff’s injury. Because Dragonbelle staff members are full time employees and they are covered by Worker’s Comp Insurance. This covers the employee’s injuries and protects you.

Am I responsible for paying any taxes or providing documentation to the IRS agency?

Absolutely not. Since Dragonbelle is a legal employer, these matters are taken care of.

Will I be able to communicate with the team members who come to my house?

Yes, all Dragonbelle employees speak English.

Is there a lockout fee if I cancel a service at the last minute?

Yes. Please notify management of a change at least 2 days in advance so that your cleaning can be rescheduled. Management will work with you in a genuine emergency, however, if a service is cancelled you will be charged for the cleaning visit. Every effort is made to accommodate their customer’s scheduling needs and the needs of their employees.

What if I need to change my schedule?

Always call the office and speak with the management. The cleaning teams are not responsible for scheduling concerns.

Will I get the same team each time?

We try to have the same team each time but there will be times when scheduling does not allow it. Dragonbelle never cancels service because one of their staff is sick or not able to come to work.

How do I modify the regular cleaning instructions or add something to meet a special need?

Call the office and discuss your changes. Dragonbelle extensive experience makes them fully aware that living situations change: A new baby, an empty nest, a new pet, a renovation project, guests or seasonal needs. They know that your cleaning requirements must be adjusted periodically, and they are happy to accommodate you.

How do Dragonbelle’ teams handle antiques and collectibles?

They are trained to handle everything in your home with extreme care. They are aware that certain items are especially valuable and may require special care or no cleaning at all. They will follow your personalized instructions.

What if I have an unusual surface in my home that requires a special cleaner.?

If the cleaning chemical or process is pre-approved by the office, a liability release form is signed, and the cleaning staff are trained to use it properly, it can be used according to the label instructions, per your direction. Care must be taken to protect both your home and the staff member.

My dog is very friendly. Can he stay in the house while the team is there?

All the Dragonbelle staff members are “pet friendly” and deal with dogs and cats on a daily basis. Because, they Dragonbelle wants to maintain a safe environment for both the staff members and your pet, we ask that you please crate your pet. 

Do I need to do anything before a Dragonbelle team comes?

Dragonbelle asks that you put away clutter before they arrive: Pick up scattered clothing, put valuables where they belong, or file bills and papers. This allows their staff to clean your home more thoroughly. If you unload the dishwasher, Dragonbelle will load any dirty dishes, however they will not hand wash any dishes.

When is payment due and how do I pay for my cleaning?

Payment is due on or before the day of cleaning. Many of our clients request that the service fees be charged automatically to their credit card.  Just ask the office to make arrangement for recurring automatic billing.

How does Dragonbelle make sure my house is cleaned consistently each visit?

Each team has a Route Supervisor who is responsible for the quality of the cleanings on her schedule. Unscheduled on-site visits by the Operations Manager and/or the Training Supervisor provide additional quality assurance.

Can I hire one of your cleaning professionals directly?

No. Our service agreement states that you agree not to hire any past or present Dragonbelle employee, other than through our office, for a period of not less than 2 years from the date that employee last worked for Dragonbelle. If you feel you must hire someone in spite of the service agreement, you will be charged a $2500 referral fee, due in full immediately upon employment or use of a past/present employee, regardless of whether it is regular or contractual employment.   

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